x1skybet Privacy Policy
How your personal information is collected, stored, and kept secure — x1skybet always gives your privacy the highest priority.
1 Introduction and Scope
This privacy policy applies to all users of the x1skybet platform. By reading it, you can be sure that your information is in completely safe hands.
1.1 About Us
x1skybet is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") explains how x1skybet collects your personal information, what purposes it is used for, who it is shared with, and how it is kept secure.
This policy applies to the x1skybet website (https://x1skybet.lat) and all related services. By using our platform, you are considered to have accepted the terms of this privacy policy.
1.2 Definitions
The key terms used in this policy are defined below:
- Personal Information: Any information from which a person can be identified, directly or indirectly, such as name, email address, phone number, financial information, and so on.
- Platform: The x1skybet website and all associated services.
- User: Any person who has registered on the x1skybet platform or is using its services.
- Cookie: A small data file stored on a user's device while browsing a website.
- Third Party: Any company or individual other than x1skybet with whom information may be shared under specific conditions.
2 What Information We Collect
2.1 Information You Provide Directly
When you create an account on x1skybet, make a deposit, or contact our support team, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank transfer)
- Account password (stored in encrypted form)
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically. This includes:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited and time spent on them
- Click and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Referral source (which page you came from)
2.3 Information Received from Third Parties
In some cases we may receive information about you from third-party sources, such as identity verification agencies or payment processors. This information is used only for necessary purposes, particularly for fraud prevention and age verification.
3 How Your Information Is Used
3.1 Primary Purposes of Use
x1skybet uses your information for the following purposes:
- To create, manage, and verify your account
- To process financial transactions (deposits and withdrawals)
- To deliver betting and gaming services smoothly
- To confirm age verification (for users aged 21 and above only)
- To prevent fraud, money laundering, and other illegal activities
- To provide customer support and resolve complaints
- To improve our services and enhance the user experience
- To comply with applicable legal obligations
3.2 Marketing and Communications
With your consent, we may send you emails or SMS messages to inform you about x1skybet promotional offers, bonus information, and new features. You can opt out of such communications at any time by contacting our support team.
3.3 Responsible Gaming Support
By monitoring your gaming activity, we can identify potentially problematic gaming behaviour and provide support where needed. To learn more about responsible gaming, visit our Responsible Gaming page.
4 Information Sharing Policy
x1skybet does not sell your personal information to third parties. Information may be shared in certain limited circumstances and under strict confidentiality agreements.
4.1 Service Provider Partners
We work with a number of trusted service providers who carry out specific functions on our behalf. These include payment processing, identity verification, and IT services. These partners may only use your information for the designated task and are bound by strict confidentiality obligations.
4.2 Legal Requirements
We may be legally required to disclose information in the following circumstances:
- Under a lawful order from a competent authority or a court directive
- In investigations into money laundering, terrorism financing, or fraud
- To protect the legal rights of x1skybet or third parties
- In emergency situations involving national security or public safety
4.3 Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, may receive limited session data for technical reasons. This information is used to maintain game service quality and ensure fair play.
5 Data Security Measures
5.1 Technical Security
x1skybet uses industry-standard technology to keep your information secure:
- SSL/TLS encryption technology
- Encrypted database storage
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) option
5.2 Organisational Security
Alongside technical measures, we also ensure administrative safeguards are in place:
- Staff data protection training
- Least Privilege access policy
- Strict data processing guidelines
- Data breach response plan
- Regular internal audits
5.3 Acknowledgement of Limitations
While we make every effort to protect your information, no method of transmitting data over the internet or storing it digitally is completely secure. In the event of a data breach, we will act promptly and notify you in accordance with applicable regulations.
6 Data Retention Period
6.1 Retention Duration
We retain your information only for as long as necessary or legally required. As a general rule:
- Active account information: until the account is closed
- Financial transaction records: for a specified number of years as required by law
- Customer support information: for a defined period after a complaint is resolved
- Certain information from closed accounts: for as long as needed for fraud prevention and legal obligations
6.2 Data Deletion Requests
You may request deletion of your information by emailing our support team. Please note that if a legal obligation or an ongoing dispute resolution requires it, some information may need to be retained for a specified period.
7 Cookie Policy
7.1 What Types of Cookies We Use
x1skybet uses various types of cookies that improve the platform's functionality and your experience:
- Essential Cookies: Necessary for the basic functioning of the site — these cannot be disabled.
- Functionality Cookies: Help remember your preferences and login status.
- Analytics Cookies: Used to understand how the site is used and to improve our services.
- Security Cookies: Help prevent fraud and misuse.
7.2 Cookie Controls
You can change your cookie preferences through your browser settings. However, disabling essential cookies may mean that some important features of the site, such as login and payment functions, do not work correctly.
8 Your Rights
Right of Access
You may request to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is inaccurate, you may request that it be corrected. Having accurate information improves the quality of our service.
Right to Erasure
In certain circumstances you may request that your information be deleted, though matters subject to legal obligations are excluded from this.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific reasons, particularly when the accuracy of the information is disputed.
Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.
Right to Object
You may object to the processing of your information for marketing purposes and we will stop doing so immediately.
To exercise any of the above rights, email us at [email protected]. We also provide support via 24/7 live chat.
9 Protection of Minors and Other Matters
9.1 Protection of Minors
x1skybet is for persons aged 21 and above only. We never knowingly collect information from any minor. If evidence is found that information from a minor has been collected, we will immediately close that account and delete all associated data. If you are aware that a minor is using our platform, please contact us.
9.2 International Data Transfers
Your information may be stored on servers outside Bangladesh. Regardless of where it is stored, we ensure that the security standards described in this policy are maintained and that all applicable rules governing international data transfers are followed.
9.3 Third-Party Links
If our platform contains links to other websites, the privacy policies of those sites are not under our control. You are advised to read their own privacy policies before visiting those sites.
10 Policy Changes & Contact
10.1 Changes to This Policy
x1skybet may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the site. If you continue to use the platform after the changes, you will be considered to have accepted the new policy. The date shown at the top of the page indicates when the last change was made.
10.2 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
10.3 Related Documents
You can also read some of our other important documents:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Build healthy gaming habits
- FAQ — Answers to common questions
- About Us — Learn more about x1skybet